Thank you for shopping with Evie Silver Sculpture. Below is our shipping policy outlining how and when your order will be processed and delivered.

1. Domestic and International Shipping

We offer domestic shipping throughout Australia via Australia Post. International shipping is available by individual arrangement. Customers wishing to place an international order must submit an enquiry using our website contact form to arrange shipping details.

2. Order Processing Time

Orders are typically processed and shipped within 5 business days of receiving payment. Please note that orders are not processed or shipped on weekends or public holidays.

3. Shipping Methods and Carriers

We use Australia Post for all domestic shipping. Standard shipping is offered by default. Express shipping is available upon request; customers must contact us via the website contact form to request express service.

4. Shipping Fees

Shipping fees are calculated based on parcel size, weight, and destination. The total cost will be displayed at checkout. Free shipping is not currently offered.

5. Delivery Timeframes

Delivery timeframes for domestic orders depend on Australia Post’s delivery schedule. For up-to-date estimates, please refer to the Australia Post website.

6. Order Tracking

Tracking information will be provided once your order has been shipped. You will receive a tracking number via email or SMS.

7. Delays, Lost or Damaged Items

In the case of shipping delays, we do not offer refunds, but we will send a replacement item. If an item is lost or arrives damaged, we will either replace the item or issue a full or partial refund depending on the extent of the damage.

8. Shipping Restrictions

We currently have no shipping restrictions and aim to fulfill all valid orders.

9. Contact Information

If you have any questions about your order or shipping arrangements, please contact us using the contact form on our website or email us at eviesilversculpture@gmail.com.

Effective date: 4/6/25