At Evie Silver Sculpture, we want you to love your purchase. If something isn’t quite right, please read our refund policy below to see how we can help.

1. Eligibility for Refunds and Returns

• Change of Mind: You may return items within 30 days of receiving your order if you’ve changed your mind. Items must be returned in their original condition.
• Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can arrange a refund, replacement, or solution.
  
  

2. Non-Refundable Items

• Custom orders and commissions are non-refundable.
• Sale items are non-refundable unless they arrive damaged or are incorrect.
  
  

3. Return Shipping

• Customers are responsible for return shipping costs for change of mind returns.
• We will cover return shipping costs if the item is faulty or if you received the wrong item.
  
  

4. How to Request a Refund or Return

To initiate a return or refund, please contact us via our contact form or email at eviesilversculpture@gmail.com. For damaged or faulty items, please include a photo of the issue to help us assess the best course of action.

5. Refund and Replacement Options

• We offer full refunds for items with significant damage.
• Partial refunds may be offered in cases of minor damage, based on individual circumstances and in agreement with the customer.
• In some cases, we may offer to send a replacement item.
  
  

6. Refund Method and Processing Time

All refunds will be issued to the original payment method (Stripe or PayPal). Refunds are typically processed within 7 days of approval.

7. Questions?

If you have any questions or concerns about your order or our refund policy, feel free to get in touch through our contact form or by emailing eviesilversculpture@gmail.com.

Effective date: 4/6/25